19 Novembre 2017
Terms of Sale
General Information
These General Conditions of Sale apply to users (from now on “Customers”) of the services offered by this website accessible via computer at www.fattoriamontecchio.com, that corresponds to the homepage of the ufficial website of Fattoria Montecchio Agricola Semplice.
These conditions are in compliance with Italian law and, in particular, with D.Lgs 70/2003, relative to electronic commerce and with D.Lgs 206/2005 with particular reference to laws governing distance contracts.
The e-commerce conducted through this website is intended exclusively for users who are consumers over the age of 18 and is, however, governed by the applicable law and regulations concerning electronic commerce.
Availability
Fattoria Montecchio Agricola Semplice will undertake to put on the website only products that are actually available.
In the event that products are not currently in stock or that the manufacturer cannot guarantee delivery on time, Fattoria Montecchio Agricola Semplice will be responsible for advising of the non-availability of the product.
The placing of the order by the Customer shall be considered as agreement to the possibility of a partial delivery, limited to those products currently available of those ordered, as well as a waiver of any claim for compensation and/or damages.
Fattoria Montecchio Agricola Semplice will also, according to the law, inform the Customer as quickly as possible of the sudden unavailability of an ordered product in order to agree on the following through of the order or its modification with similiar products.
If a product not available at the time is still of interest, the Customer is requested to let us know at info@fattoriamontecchio.it, so that Fattoria Montecchio Agricola Semplice can supply more detailed and precise information.
Conformity of Products – Fattoria Montecchio Agricola Semplice guarantees that the delivered products will be the same as those indicated and described on the website and that all regulations regarding the conservation of the products have been met.
The essential characteristics of the products are those indicated on the website www.fattoriamontecchio.com.
The images present on the website are supplied to help the Customer recognise the products; due to variations in the packaging the photos may not reflect exactly the external aspect of the products delivered.
Prices
All prices on the website www.fattoriamontecchio.com are in Euro and are inclusive of all taxes including VAT.
In order to confirm orders Fattoria Montecchio Agricola Semplice can only accept orders made in Euro.
Fattoria Montecchio Agricola Semplice reserves the right to change the prices of its products without prior notice.
Shipping
All orders will be shipped by courier to the address indicated during regristration to the website.
The minimum order accepted is of a complete 12 bottle carton chosen from those present on the website.
Any shortages must be immediately pointed out to the Carrier at the time of delivery and noted on the delivery documents.
In order to ensure that the ordered goods arrive at their destination in the best condition, only specific carriers are used who specialise in food transportation and use special packaging to best protect the bottles during handling.
The cost of shipping varies according to the destination and the weight of the goods. Some countries do not allow such shipments. Any custom’s charges are the sole responsibility of the recipient.
The shipping cost will be visible in your shopping cart before purchase.
If received parcels are visibly damaged, broken or wine-stained from possible smashed bottles, the Customer must declare to the Courier that the shipment should be returned to the sender; Fattoria Montecchio Agricola Semplice will take care of both the return of the damaged package and the replacement of same.
In the event that a replacement product is out of stock, the Customer will be contacted directly for a possible substitution or refund of the residual value.
The cost of returning the damaged product and delivering the new one will be covered by Fattoria Montecchio Società Agricola Semplice.
Right of Withdrawal
In accordance with requirements set down by the current Consumer Code, Fattoria Montecchio Società Agricola Semplice customers who have purchased products from the website www.fattoriamontecchio.com can exercise their right of withdrawal by requesting a refund of the amount paid following the terms and procedures indicated below.
Withdrawal is exercised without any penalty and without specifying the reason. Within and no later than 10 working days from the receiving of the products, subject to return of same in good condition and with the original labels intact; the customer must send, within the above-mentioned deadline, a written communication to Fattoria Montecchio Società Agricola Semplice, strada Montecchio 4 , San Donato on Poggio, 50028, Tavarnelle Val di Pesa (FI), Italy, indicating the product or products for which the rightof withdrawal will be exercised, the invoice number and bank details of the customer (IBAN).
Fattoria Montecchio Società Agricola Semplice has the right to not accept the return of any products that have been tampered with in any way, damaged, manipulated, wholly or partially consumed, not complete, not returnedin their original packaging; it is essential that the goods be returned absolutely intact for the right of withdrawal to be exercised.
The packaging of the products, at the applicant’s expense, must be carefully done to safeguard the original wrappings from damage, writing and/or labels.
The products must be sent by express courier, at the applicant’s expense, to the following address: Fattoria Montecchio Società Agricola Semplice, strada Montecchio 4, San Donato in Poggio, 50028 , Tavarnelle Val di Pesa (FI), Italy.
Products returned Cash on Delivery will be sytematically refused by Fattoria Montecchio.
It is advisable to use a method of shipping that is trackable and insured as Fattoria Montecchio Società Agricola Semplice will not accept responsibility for any loss, non- delivery or damage of the goods shipped.
The returned goods will be reimbursed by Fattoria Montecchio Società Agricola Semplice, after verifying the contents and condition of the products, within 30 days of receiving notice from the Customer.
If the above-mentioned terms and procedures for right of withdrawal have not been respected, the Customer will not be entitled to a refund of the sum paid.
The right of withdrawal applies to individual persons acting for purposes not directly related to their professional activity; therefore retailers and companies are excluded from this right.
Products with defects and/or faults and products sent by mistake
In the event of receiving faulty and/or defective goods not evident at the time of delivery or in the event of incorrect shipment, the Customer has the right to request either the replacement of the products or a refund of the sum paid, in both cases subject to the return of the defective and/or faulty or mistakenly sent products.
In every case the Customer must send a written communication to Fattoria Montecchio Società Agricola Semplice, strade Montecchio 4, San Donato in Poggio, 50028, Tavarnelle Val di Pesa, (FI), Italy, indicating the products or products deemed faulty and/or defective or mistakenly sent, the specific nature of the fault and/or defect found, the number and date of the order, the invoice number. Bank details (IBAN) are necessary only in the case of a refund.
Subsequent to authorisation from Fattoria Montecchio Società Agricola Semplice for the restitution of the goods, the Customer may proceed with the return.
The products must be returned by express courier, at the applicant’s expense, to the following address Fattoria Montecchio Società Agricola Semplice, strada Montecchio 4 , San Donato in Poggio, 50028, Tavarnelle Val di Pesa (FI), Italy.
The products must also be returned in a single shipment and Fattoria Montecchio Società Agricola Semplice reserves the right to not accept bottles or products of the same order returned and delivered at different times.
Products returned by Cash on Delivery will be systematically refused by Fattoria Montecchio.
It is advisable to use a method of shipping that is trackable and insured as Fattoria Montecchio Società Agricola Semplice will not be responsible for any loss, non-delivery or damage of the goods shipped.
Fattoria Montecchio Società Agricola Semplice has the right to not accept the return of mistakenly sent products that have been tampered with in any way, damaged, manipulated, wholly or partially consumed, not complete, not returned in their original packaging; it is essential that the products be returned absolutely intact to qualify for substitution or refund of the sum paid.
The packaging of the products, at the applicant’s expense, must be carefully done to safeguard the original wrapping from damage, writing and/or labels.
In the event that the Customer opts for the replacement of the products, after the return of same, Fattoria Montecchio Società Agricola Semplice, after verifying the contents and condition of the returned products, will arrange for the shipping of the new products within 30 days of receiving notice from the Customer.
In the case that the goods to be replaced are out of stock, Fattoria Montecchio Società Agricola Semplice will advise the Customer and provide a refund of the sum paid within the terms mentioned above.
In the case that the Customer has opted for a refund, after the return of the products and verification of their contents and condition, Fattoria Montecchio Società Agricola Semplice will
provide a refund of the sum paid within 30 days of receiving notice from the Customer.
For any communications regarding complaints and/or explanations the Customer can contact us at info@fattoriamontecchio.it.
Disputes and applicable law
Disputes regarding the application, execution and interpretation of distance contracts of sale are
subject to Italian law for which the Court of Florence is specialised.
Distance contracts with the vendor are regulated by Italian law and when not expressly provided for, the standards of Italian State will be applied

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